Power-Heat-Set. We love to support you.
EXCELLENT CUSTOMER SERVICES.
WORLDWIDE.
Excelling in customer service is of the utmost importance to us. Our consultants and service technicians therefore operate worldwide to ensure the best possible long-term support for your production and equipment.
Consulting & Sales
We provide you with full
consulting including:
-
Analysing your needs and
specific market demands -
Identifying the optimal
machine configuration for
your production process -
Running trials in our lab with
your materials -
Performing economic
calculations for your ROI -
Composing individual quotes
based on your requirements -
Elaborating financing
solutions
Customer Service &
Technical Support
We are not only your machine
and spare parts supplier, but
we are also your best source for
technical support including:
-
Machine construction
-
Installation and setup on site
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Staff training on site
-
Online training and support
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Maintenance
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Repair & refurbishment
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Trouble shooting
-
Dismantling and disposal
Spare Parts &
Operator Tools
Our OEM spare parts have been
developed exclusively for our
machines and customers.
We offer only OEM parts that are
fitted to your specific needs.
To keep your production
process running and reduce
down time, we have a wide range
of spare parts in stock.
In addition, we offer special tools
enhancing your operators’ daily
work, which you can find in our
Operator Tools Catalogue which
you can download below.
Reserach & Development
Our in-house R&D department develops, designs and continously optimizes our machines.
The PHS test center and our technical laboratory at our headquarters enable our skilled and experienced engineers to continuously improve our machines in terms of production process effectiveness and efficiency, the quality of the end products, user experience and handling, durability, energy efficiency, and sustainability.
This way, customer-specific solutions can also be developed and implemented if required.
Repair & Refurbishment
Our special exchange and repair program reduces downtime and costs.
In the case of broken wear parts or any other mechanical issues with your machine(s), you can simply send them to us after consulting with us, and we will take care.
In some cases, we offer refurbished machine parts in an exchange program. This way we commit ourselves to sustainability and take care of a quick and uncomplicated problem-solving for our customers
24/7 Technical Service Hotline
Phone +49 8631 393 499
LET’S FIND THE PERFECT
SOLUTION FOR YOU